ProZ.com Translation Forums

Invoice delivery | @Diana

Maria Teresa Borges de Almeida — Tue, 30 May 2023 16:51:00 +0000

Forum: ProZ.com technical support
Topic: Invoice delivery
Poster: Maria Teresa Borges de Almeida
Post title: @Diana

It’s probably better to send a support ticket to Proz staff than to post it in this section…

Invoice delivery | Oops - apols

Charlie Bavington — Tue, 30 May 2023 15:39:00 +0000

Forum: ProZ.com technical support
Topic: Invoice delivery
Poster: Charlie Bavington
Post title: Oops - apols

Yes, I just came back to check for updates and then realised it was posted in the "proz tech support" section. Sorry about that. Good luck getting it sorted (support ticket to prod them into action?)

Invoice delivery | Yes

Diana Obermeyer — Tue, 30 May 2023 15:22:00 +0000

Forum: ProZ.com technical support
Topic: Invoice delivery
Poster: Diana Obermeyer
Post title: Yes

The ProZ invoicing platform. That's why I'm posting here.
I never had issues with it in 10 years, this is all this last month.
Yes, totally unconnected clients in different countries.

Invoice delivery | Platform?

Charlie Bavington — Tue, 30 May 2023 15:16:00 +0000

Forum: ProZ.com technical support
Topic: Invoice delivery
Poster: Charlie Bavington
Post title: Platform?

So are you saying that you have a number of otherwise unconnected clients who all use the same invoicing platform?

If so, it sounds like an issue with the platform (e.g. your email address has been somehow flagged - is that a possibility?) but perhaps it would be easier if you named the platform, so other people who use it can contribute.

[Edited at 2023-05-30 15:17 GMT]

Invoice delivery

Diana Obermeyer — Tue, 30 May 2023 14:28:00 +0000

Forum: ProZ.com technical support
Topic: Invoice delivery
Poster: Diana Obermeyer

I recently had issues with invoice deliveries.
Several long-term clients who have always paid on time without fail for several years suddenly seemed to fall behind.
I had received the CC to the invoices and they are marked as sent on the invoicing platform.
When I sent out the reminder from the platform, I received no response.
I then emailed them directly, and it appears none of the platform-based emails were received.
If this had been one isolated case, I would've assumed changed settings or other factors on their end. But this is affecting several extremely reliable clients.

Has anyone else experienced these issues?