Glossary entry (derived from question below)
English term or phrase:
first time fix ratio
Chinese translation:
首次完修率
Added to glossary by
Julia Zou
Apr 25, 2009 09:04
15 yrs ago
1 viewer *
English term
first time fix ratio
English to Chinese
Other
Business/Commerce (general)
We will develop tools to help you standardize service processed and look for efficiency gains. By efficient logistics, managed service van stock and standardization of parts we hope to increase the availability of spare parts and increase our first time fix ratio to our customers.
Thank you for your help in advance!
Thank you for your help in advance!
Proposed translations
(Chinese)
| 4 +6 | 首次完修率 |
Henry Zhang
|
| 4 +1 | 一次性修復率 |
Guei Lin
|
Proposed translations
+6
1 hr
Henry Zhang
United Kingdom
United Kingdom
Native in English
&
Chinese
United Kingdom
Talent is enduring patience.
Native in: Chinese 
, English
Works in: English to Chinese, Chinese to English
Related KudoZ points
:
8
Selected
首次完修率
我想您翻译的是不是一个修车公司的文件？
一般情况下，如果车在路上抛锚了，车主可能会打电话到修车公司。
然后修车公司的服务车就会出动，并且带上车的替换零部件，到现场去修车；如果车能够修好，应该就是first time fix；如果不能修好，可能需要拖车。
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Note added at 1 hr (2009-04-25 10:55:50 GMT)
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另外好像first fix rate用的比较多一些：
The First Fix Rate measures the percentage of incidents that are successfully restored on the first fix attempt. This metric is often used in the connotation of the service desk, where it measures how often the incident is resolved at the first point of contact between a customer and the service provider.
一般情况下，如果车在路上抛锚了，车主可能会打电话到修车公司。
然后修车公司的服务车就会出动，并且带上车的替换零部件，到现场去修车；如果车能够修好，应该就是first time fix；如果不能修好，可能需要拖车。
--------------------------------------------------
Note added at 1 hr (2009-04-25 10:55:50 GMT)
--------------------------------------------------
另外好像first fix rate用的比较多一些：
The First Fix Rate measures the percentage of incidents that are successfully restored on the first fix attempt. This metric is often used in the connotation of the service desk, where it measures how often the incident is resolved at the first point of contact between a customer and the service provider.
Peer comment(s):
| agree |
Kathy Huang (X)
: How about: 一次性完修率?
1 hr
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Thank you ,Kathy
|
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| agree |
Adsion Liu
: The same idea as Kathy, but also "一次完修率"
3 hrs
|
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Thank you, Adsion.
|
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| agree |
Bin Tiede (X)
5 hrs
|
|
Thanks, Bin
|
|
| agree |
Jason Young
18 hrs
|
|
Thank you, Jason.
|
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| agree |
Lu Zou
1 day 12 hrs
|
| agree |
Xiaohong Zhou
: How about "首次修复率？ ”
4 days
|
4 KudoZ points awarded for this answer.
Comment: "Thank you very much for your help!"
+1
9 hrs
一次性修復率
first time fix ratio: 一次性修復率
參見 http://www.baq.org.cn/index-3/RMZT/d/03.htm, "XXX一直对我们一次性修复率有较高的要求。您想想看如果您的车子有了毛病来维修，尽管售后服务人员态度很好，但就是一而再、再而三地修不好您的车，用户的时间成本无疑被放大了。"
參見 http://www.baq.org.cn/index-3/RMZT/d/03.htm, "XXX一直对我们一次性修复率有较高的要求。您想想看如果您的车子有了毛病来维修，尽管售后服务人员态度很好，但就是一而再、再而三地修不好您的车，用户的时间成本无疑被放大了。"
Note from asker:
| Thank you for your help! |
Discussion